#1. Make use of the help available
If you’ve just started using RaveBuild, the number one thing to remember is that we’re just a phone call away. We are serious about providing quality, and personalised customer service to our clients and make a point of being there for you. You can book a training session with one of our friendly staff members to help with the initial setting up and learn how to effectively utilize RaveBuild features. It’s a small time investment that will save you a tonne of time in the long run – and we’re happy to help. Additionally, you can take a look at our online Help Desk.
#2. Get your contractors on board
Ensure your contractors and subcontractors can easily access and use RaveBuild. Once the app has been downloaded on their mobile devices, they can see where and when they need to be as well as any important updates while on site. Information usually obtained through a phone call or text is now easily found in the click of a button. If your contractors’ downtime is minimised, your company’s efficiency will be maximised.
3. Keep your clients in the loop
Once you’re set up with RaveBuild you will be the owner of a RaveBuild powered portal customised with your company branding. This portal allows your clients to log in on any device and see an array of information on their build progress at their leisure. They can be kept informed throughout the entire journey without calling you or making as many site visits – if any at all! Make sure you take the time to give your clients their login credentials and show them how to use the portal so they can feel involved in their build without the hand-holding.
4. Take it easy to begin with
RaveBuild offers an extensive range of features that will help various users and make your building projects run smoothly – however, it takes some practice before you’ll be using them all at max capacity. Start with features that can be used immediately by your employees like adding clients, adding follow ups, loading schedules, assigning contractors to tasks, and contractor access. These features are straightforward, easy to learn, and useful stepping stones for achieving streamlined processes and communication within your business. Let your staff grasp the smaller features before introducing them to more complex features such as CRM, time sheeting, tender management, project management, progress payments and more. Taking baby steps means systems can be implemented in a way that is non-confrontational for your employees.
5. Load all your projects into RaveBuild
Adding all of your current builds to the platform makes it easier to merge your business’ operations into RaveBuild. It’s common for new users to initially load only one of their projects into RaveBuild to trial the system. While it’s only natural to shy away from putting all your eggs in one basket, keeping the remaining projects independent from RaveBuild makes it tricky to successfully integrate the software into your company.
6. Create project templates
Eventually, you will have a template for every different kind of project your business caters for. Each one will include project stages, schedules, tasks, expected task durations, and deadlines for that particular project type. This means every time you add a new project, you can select which type and the major details of the build are already right there in front of you.