Update: The Build Overview feature is now even faster


Our team has given the Build Overview tool on our mobile App a welcome boost, so now you can enjoy even faster loading times. Not only does our App allow you to access your projects wherever you are, but now you can get to where you need to go even quicker!

Time on site can be as precious as anything when you have multiple projects to manage and direct, and we know how frustrating delays and hold-ups are. Because of this we strive to ensure RaveBuild moves and operates like it should, at a quick and responsive pace, whilst all changes and adjustments are updated at real time through our cloud-based system.

As part of our recent update, the Build Overview now has quicker load times thanks to some reprogramming and an adjustment to the Project Images section. Project images now load as thumbnails, until you need a better look, resulting in faster loading times and less data usage.

So, how will these updates help you and your team? 

Let’s say a project manager is on the site of one of their most important projects.  Everything seems to be tracking along nicely.  IMG_5048
Then they receive a call from the client of another build, and they need to quickly access this project’s information. With the RaveBuild smart phone or tablet App, they are able to check in on any project at any time, the Build Overview updates allows them to pull up this project’s details easily and more quickly access the build details.

Contractors also have faster access to all of the details they need – this means less downtime and less calls to the project manager for project details and schedule information.

Want to know more about the Build Overview and how it saves you time?
  • All relevant project information can be found in one place – the Build Overview. This includes the Site address, Council information, Compliance #s and more.
  • Specific information that you want contractors and suppliers to be aware of can be included in the Notes section.
  • Because the Build Overview is a feature often used by contractors and suppliers, the faster load times should further improve engagement, meaning more time-saving opportunities for you and them on each project!
  • Photo’s uploaded to the project images folder, are also displayed in the Build Overview, adding a visual element to each project.
  • The project’s schedule is just one click away, providing quick access to the current tasks and stage of your build in real time.

RaveBuild should save project managers at least 2 hours per week, per project – the improvements made to the Build Overview will help to ensure you can take full advantage of these time-savings!

As always, if you need any support with RaveBuild, we encourage you to reach out to us at support@ravebuild.co.nz or call us at (NZ) 07-210-2228 or (AUS)1800-179-163

Isaac Ludlow Series Part 4: Personality Types

Hey guys, today I wanted to have a chat about how to sell effectively to the different kinds of personalities out there. Put very simply, there are four main personalities you will be dealing with. If you speak their language well, they’re a whole lot more likely to buy from you. If you don’t, you’re going to miss out. 

The four main personality types within the DISC profile are Dominant, Influencer, Steady, and Compliant.

people laughing

Dominant personality types like action, quick decisions, and winning. They are good at getting results. When dealing with them, get straight to the point, don’t beat around the bush or mince your words…  they’ll respect you for that. They usually love a good haggle, so bargain hard and stand your ground so they can see what you’re made of.

Influencers want to be liked and connect with people and have fun. They are good at connecting with people and inspiring good ideas. Have a good laugh with them, give them lots of compliments and tell them honestly what you think is awesome about them and their life. If they like you and believe that you like them, they will be a whole lot more likely to buy from you.

The Steady people like to feel safe and secure, so they prefer to stick with what’s tried and true. They are good at being a loyal friend and helping people avoid pain in life. They are more cautious and enjoy taking their time to make decisions. They want assurance that everything will be sorted out and they will be looked after. Ask them what’s important to them and listen carefully.  Give them time and space to process their decisions. Try and tell real-life stories about why you have confidence in certain products and systems.

The high Compliance people are the details people. They’ll want to do their research, ask lots of questions, do more research, and come back with more questions. Try and provide the facts about why you have confidence in certain products and systems.

Understanding these four personality types is essential for your selling skills. Below is the DISC Profile which outlines the common attributes associated with the four main personality types.


By the way, it’s also incredibly helpful to understand personality types when working with your team and getting every player on the team functioning well.

Next article we will have a look into team skills, and how to get your team performing based on their personality and strengths.

Extra for experts:

Screen Shot 2018-11-27 at 12.17.29 PMCheck out this TED Talk for some more insight into personality and the role it plays in business. You’ll recognise the Dominant is referred to as Fiery Red, the Influencer is referred to as Sunshine Yellow, the Steady is referred to as the Earth Green and the Compliant personality is referred to as the Cool Blue.

Isaac Ludlow

Business Coach
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302

RELEASE – 22nd November 2018

Client search update

  • User can now search clients with client St Address, Suburb or City in Client global search box.

PDF header update

The following information is now displayed on the PDF header when Schedule, Checklist, Project People and Stage claim PDF’s are printed:

  • Project Number
  • Client Name
  • Site Address
  • Project Manager, Phone number & Email
  • Site Manager & Phone number (show only if site manager allocated)
  • Lot #
  • DP #
  • Consent #
  • Contract name

Checkbox to update multiple stage claims

  • Multiple stage claims can now be requested and paid from the Stage claim tab.

Stage claim template update

  • The stage claim template can now be set at a branch level. This will override the company level stage claim template.

Faster load time for the project overview page

  • Photo’s now loading as thumbnails on the project overview page resulting in faster load times and reduced data usage. This was outlined further in a recent blog.

Isaac Ludlow Series Part 3: Sales, Trust and Customer Rapport

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Hey guys,

Are you wanting more quality customers? Here’s a tip to get more prospects to like and trust you – because, at the end of the day, people buy from people they like and trust.

To get them to like you – Well let’s be honest, if you haven’t worked out how to get people to like you and you’re in a business selling your services to people, you’re in trouble.


Basically, getting people to like you is about liking yourself first and being confident in who you are, appreciating who they are and building some rapport – having common interests and having a few laughs.

Now let’s have a chat about building trust.
One of the quickest ways to build trust is by asking questions that find out what’s really important to them. This might sound pretty weird if you’re not used to doing this, but trust me, it works like magic and it will boost your sales. Let me explain.

Let’s say, for example, you’re chatting to a growing family and their house is pretty small, so they’re interested in extending it. They’re keen to build, but they’ve heard a few construction horror stories and they are nervous about cost overruns and bad communication.

You might be the best builder in the world and have the proof, but if you don’t address these concerns then it’s fairly likely that they will still be hesitant to buy from you. Here are some examples of a few questions that will go a long way towards building customer trust:


  • Start by asking: Just so I can help you best, is it ok if I ask you a few questions?
  • What’s frustrating you about your current situation?
  • What ideas have you had so far?
  • How important is it to you that you know the total costs of the job before we start?
  • How important is it to you that the team is warm and friendly?
  • How important is it to you that the team leaves the site tidy?
  • How important is it to you that you’re kept up to date with how things are going throughout the whole project and there is one person that you can call with any questions?
  • What else is important to you when you’re choosing which building company to work with?

Those kinds of questions find out the person’s values and expectations and this will go a long way to building trust.

Now here’s the icing on the cake…cakephoto
Once you’ve finished your questions, finish with a statement like this:
“Just to clarify that I’ve heard you correctly; it sounds like you’re frustrated with the lack of space in your current home and you want a house that feels spacious and everyone has their own room. You want to know all the costs up front before we start, you want to feel respected and have good communication throughout the project and you want one key person to talk to that will keep you updated and answer any questions you have. Have I heard you correctly?”.

If they say yes to that question, then you’ll probably see them physically relax and their level of trust for you will go through the roof.

When you walk out the door, they will probably say to each other something like: “I feel like that guy really gets us”.

Make sure you take action and implement these proven business tips.

If you’re stuck for some good questions to ask or want to chat about how to improve this area of your sales process then please flick through a quick email to isaacludlow@actioncoach.com

Coming up in the next edition, we’ll have a chat about how to recognise the four main types of personalities to help you understand both your behaviour and that of others, as well as some tips on how to sell to and work with each of them.

Isaac Ludlow

Business Coach
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302