Isaac Ludlow Series Part 7 : Investing in knowledge to guarantee a successful year

So, you’ve got a dream of how you’d like your business to look and maybe you have some goals but what is the main thing that will guarantee you the results?

Do you know what you need to do in order to guarantee you achieve your desired business success in 2019?

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People have lots of different ideas about what to invest in, but I have found there is only one thing that will guarantee you a good return. The only way to guarantee a better return is investing in knowledge, if you do it well it will provide a return for multiple generations.  

I’m not saying you won’t have to put in some hard work, but as you get better at understanding money it gets easier, and as you get better at understanding business it gets easier.

Let me ask a question – What is your goal for this year?  Whatever your goal is, maybe to double your business, think about what books you need to read, what seminars or courses do you need to take, what mentor or coach do you need to talk to, what systems do you need to put in place, to get you from where you are now to where you want to be?

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If you knew already knew what to do, you would be where you want to be. It’s a knowledge gap. Going to seminars, getting mentors or coaches, reading books, listening to audiobooks or podcasts, investing in some proven business systems (or learning how to better use the systems you already have) are some of the best ways to learn.

It takes some effort – there is a level of investment in gaining knowledge. Whatever your goals are, knowledge is the foundation for getting a massive return.

The late Business Guru Jim Rohn always said that if you want to get wealthy read a book a week. Knowledge is the key, it’s the number one investment, the best way to get lifelong success. Work out where you are now, decide what you want to achieve, then go and learn how best to do it.

You can’t get there as you are today, you need to learn more and take actions to grow into your goals.

When you try something new – before you have learnt how to do it, it’s natural to have self-doubt. But as a learner, you can achieve anything you want. Read the books, go to the seminars, do the learning, get a coach, put in the systems – whatever you need to do to get the knowledge and skills to achieve your goals.

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Isaac Ludlow

Business Coach
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302

In the next article, you’ll get some more awesome strategies as Isaac shares the key processes that business coaches use with their clients to build better businesses.

To book in a free 2019 strategy session – or even get a book recommendation on how to solve your business issues, contact Isaac directly at


RELEASE – 29th January 2019

Login time-out fix on desktop and mobile browsers

Users NOW have more control over our automatic log out security feature

  • When users log in and select “Remember me”,  they will remain logged in for up to 4 weeks
  • When users log in without selecting “Remember me”, they will remain logged in for the normal time (~2 hrs).

Send notifications to the client and additional client contacts

  • Prior to this update,  only the client who is assigned to a task would receive notifications for the task and schedule changes.  Now. whenever a task (that is assigned to the client) is updated, you have the option to include the additional contacts related to the client to also receive email notifications.
  • Branch users can set notifications for additional contacts by editing the client profile, setting “Get Notified” to Yes for each additional contact.

RELEASE – 15th January 2019

LBP document expiry date

Branch users can now track the expiry date of the LBP documents uploaded by the contractors. 

  • A flag will be displayed on the contractor’s list page alerting user that one or more contractor files have expired. The expiry date is displayed in red.
  • The LBP expiry date column has been added to the contractor’s list page. 
  • An “Expiry date” field has been added for contractors to update when uploading files.

Grey out “Other items” once a stage claim is loaded

  • Once a stage claim template is loaded to a project, the “Other items” option is locked down – users would then use variations to load any other costs.

Display best match results at the top

  • The search ranking & relevancy of search results in the site/builds list page has been greatly improved. Best match results will now appear at the top of the page.

Design improvements on the key tasks page

  • Design updates have been made to the key tasks table.

Update: RaveBuild now tracks document’s expiry dates to keep you ahead of the game!

Amongst recent updates made by the RAVE development team is a simple yet significant addition to the Contractors Tab. This addition is the inclusion of Contractor’s documents expiry date, which can now be found beside the LBP number in the Contractor’s details.

LBP DOC SSHOTThe update means branch users can now track the expiry date of documents uploaded by contractors. RAVE already gives users a comprehensive view of all things within their project,  which is only strengthened by this update. 

Plus, RAVE now alerts you of the expiry of contractor files by adding an alert flag next to the contractor’s name i.e. expiry of their LBP, their health and safety policy, their insurance policy and any other documentation you require that has an expiry date. The expiry date is displayed in red, making sure all users are aware of these important details, allowing all to action any changes or adjustments that need to be made.

To ensure that contractors and suppliers are aware of the document expiry update, an “Expiry date” field has been added to the contractor’s login, for them to complete when files are uploaded.


For a complete view of all the technical updates and tweaks that have been made to RAVE recently, check out the Technical Updates section of our blog. 

As always, if you need any support with RaveBuild, we encourage you to reach out to us at or call us at (NZ) 07-210-2228 or (AUS)1800-179-163

Isaac Ludlow Series Part 6: The keys to a winning team

Do you ever wish your team functioned like the All Blacks, but in reality it feels more like running a childcare centre for grownups?

A business owner I was chatting to last week described their workplace like that. This paints a terrible picture, but if you’ve been in charge of a team, chances are you’ll know exactly what we’re talking about.

thumbsupWhat do you think it’s costing your business when your team isn’t as productive as their capabilities suggest they should be?

Today we are going to have a look at the keys to a winning team. Building a good strong team, whether it’s a sports team or in business is pretty simple and there are six fundamental keys you need to have in place as you build the team.

To get your team looking less like a madhouse and more like the All Blacks, let’s start at the top.

1. Strong leadership

stevejobsThe first key is to have strong leadership. And take note, it’s not just any kind of leadership, it’s strong leadership. Too often management is done well, but strong leadership is really a game changer. As a strong leader, you must know where you’re going, be able to articulate this clearly and with a passion so that others are engaged in the idea and inspired. You need to have confidence and determination to hold firm to strong principles even when the going gets tough. The strength of the leader is of vital importance to make sure that the team wins. 

2. Common goal

Any team coming together needs to have a common goal that pulls them all in the same direction. This must be a common goal that everybody knows and that everyone can relate to. It shouldn’t just be to make a million dollars for the company – there must be a benefit in it for everybody. Imagine everyone is silently asking: “What’s in it for me?”.  

commongoalbridgeAs a quick check, do you think if you asked everyone in your business to tell you what the common goal is, that they would all be able to tell you without hesitation? And if so, are they excited about it.

3. Rules of the game

fieldimageAs leaders, we need to have the rules of the game really clear –  written down and upfront. If you have unwritten rules and leave people to work them out themselves – they’re going to step on people’s toes and possibly go over the lines at times. On top of that, they have to learn things the hard way, and the reality is, that doesn’t make it a good experience for anyone. This applies to people new to your team as well as those that are already in the company. The set of rules needs to be in writing so that there’s no scope for misunderstandings.

4. Action plan

actionplanWho does what by when?  We’ve got to know who’s doing what job, when it will be completed and how it’s going to be done. Too often there is a plan, but it’s not an action plan, meaning that it doesn’t say who’s doing what by when.  Every company that works with a coach will be making a plan every 90 days.

Having an action plan makes a team far easier to manage and lead, and not only that, it gives the team members the opportunity to do their best job. This is because they know what they’re doing, how they’re doing it and when they need to get it done.

5. Support risk taking

tightropeIf team members aren’t making mistakes, then they’re not trying anything new. The fact is that to grow a company, you have to try new things. You need to support your team members to try things they haven’t done before. When something goes wrong… and it will, you need to say “well done for trying!”. Ensure that the lesson is learnt, and that next time the right actions will be taken. Make certain that you are supporting your team when they try new things, supporting them when they take risks – that doesn’t mean to be crazy about it, but be reasonable about making sure they are trying new things.

6. 100% Involvement and Inclusion

handsinIf you want a winning team, you need to have 100% of the people involved and participating in what’s going on. Get everyone feeling involved, and ensure that there’s a culture where team members feel valued, feel listened to, and feel they can make a difference. Too often there are some people working hard, some doing some of the work, and some slowing others down. It’s like a rowing team , if everyone isn’t strongly rowing in the same direction, then they’re slowing everyone else down. It’s the job of the leader and manager to include everybody. It’s the job of the team member to involve themselves in all situations.  

To sum it up:

Make sure team members:

  • Are involved and including themselves.
  • Are supported when they step out of their comfort zone and try something new.
  • Have an action plan to follow.
  • Know the rules of the game.
  • Have a meaningful goal.
  • Are led by a strong decisive leader to take them to the position where the company needs to go.

teamThe keys to a winning team are simple, but they’re not easy. You’ve got to work very hard to get these things in place. Leadership comes with time, experience and learning and you’re going to have to grow in it to build a good team.

Extra for experts:

The Five Dysfunctions of a Team book is highly recommended reading.

You can find it here at:

Isaac Ludlow

Business Coach
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302

If having a successful team is important to you then please get in touch with Isaac at or 027 548 3302 who can work with you to achieve your goals.