Isaac Ludlow Series Part 10: Increase engagement and productivity during team meetings – and beyond!

Do you find that your team is open, engaged, and proactive in team meetings?

Are your team members open with you about issues that they would like to see fixed? Or do they just grumble behind your back amongst themselves?

What difference would it make for your team’s productivity and enjoyment levels at work if all the team members got along better? Often it’s the simple things that make the most difference, and today I want to share a tool that is very simple, doesn’t take long, and makes a big difference for the engagement of your team.

When people arrive at meetings they can have lots of things on their mind, for example how their day has gone so far, how things are at home, things they are proud of, happy with, frustrated about… The list can go on and on.

icandoitIf your team turn up to the meetings thinking about these things, then how will that affect their concentration? How valuable do you think it would be to you, to have all of your team present and ready to contribute your team meetings? 

The tool that I’ll share today has been proven to make a huge difference in morale, productivity and enjoyment at work! It takes some vulnerability, someone to show the way, and the forming of a new habit, but it’s worth every second.

The process is simple and it’s called a WIFLE.

Here’s how it works:

WIFLE stands for ‘What I Feel Like Expressing’. The WIFLE is a powerful tool to help you build a championship team, and using it enables each team member to express what is currently going on in their lives, both at a business and personal level. Too often it is assumed that people leave their emotions at the door when they come to work, but the reality is that this unexpressed or ‘bottled up’ emotion can often impact negatively on team performance.

The rules for a WIFLE are as follows:

Sit around the room, and starting with the person next to you, ask them this simple question: “What do you feel like expressing?”. This person then has the right to say whatever he or she feels like (usually for about 1 to 3 minutes), without interruption, this is most important. If anyone does not feel safe to express whatever he or she feels, you are all wasting your time.

Once the team member has had a say, this person then asks the next person what they feel like expressing. When everyone has had their say, you may then ask if anyone has any ‘Burnings’. This is where anyone that feels they have been wrongly treated replies to the other person’s feelings or impression, either by apologising or explaining what they think actually happened. If these sessions are conducted correctly, you will find your team bonds together effectively and relates to each other as humans – instead of just someone you work with.

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You need to hold WIFLE sessions regularly in your business. It should be held at a minimum frequency of weekly but you may wish to hold them as regularly as daily – it depends on what’s realistic for your business. It can also work well having one at the start of the week (first thing Monday, including goal setting) and one at the end of the week (to review the week on Friday afternoon).

It is important that everyone realises that any complaints are not directed personally, rather they focus on behaviour. This is essential in enabling everyone to feel safe in voicing any criticism of you or the system, meaning changes can be made and progress is always happening.

You may also try other variations of this, such as the high-low technique. This is where each team member expresses their high’s and low’s for the week during the WIFLE. Remember, open and honest communication is one of the first steps in building a championship team.

 

Isaac Ludlow

Business Coach
ActionCOACH 
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302

If having a successful team is important to you then please get in touch with Isaac at isaacludlow@actioncoach.com or 027 548 3302 who can work with you to achieve your goals.

Update: RaveBuild messaging just got a whole lot better

Our team has been working hard to make RaveBuild project messaging easy – keeping all of those connected to your projects informed and up to date with any changes. Thanks to some new updates, it is now easier than ever to do just that and more.

So, in the spirit of clear communication and making things easy, here is a breakdown of the RAVE messaging update:

  • We’ve added the tag categories “maintenance” & “build updated”

Message tags allow for enhanced organisation of your project communications – making it easier to sort and find key updates.  

  • Customisation of the “Other” tag category

When you select “Other”, you’ll be prompted to enter your own tag category title – allowing more specificity to your messaging – the possibilities are endless!

  • Formatting of the message body

Format the Font, Size, Bold, Italics, Underline, Bullet points and more to better layout and highlight key points, and say exactly what you mean with any message you send.

  • Create message templates

Lock down your processes and SAVE time by saving your common messages as message templates.

Simply create your desired message in the message body, click the “Templates” button (top right of the message window), then select “Save as Template” with your chosen name.

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Your template is now saved, and ready to load in future.  You can load your template copy by clicking the “Templates” button, selecting “Load Template” and choosing your desired template.

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  • Forward or create a template from received messages

Need to forward a message on? This is super easy to do by clicking the “Action” button, then “Forward”.
Forward MessageYou’re then able to select recipients, add any additional messaging you’d like, and then complete the forwarding.

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With your received messages, you also have the ability to save any as a template to use in your future communications. This is easy to do also, just click “Action” and “Save as Template”.

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Now, just give the template a name. Your template is now saved, and ready to load in future. This is done by again, clicking the “Templates” button, and then “Load Template”. Choose your desired template, and it will be automatically filled into your message body.

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Updates continued…

  • Add other client contacts

You can now include your clients other contacts (from their Client Profile) in a message (to receive an email message only) to keep all key client contacts informed on an update or change.  Useful if your client’s son/daughter, father/mother, or mortgage broker etc. are a key contact on a build.


For a complete view of all the technical updates and tweaks that have been made to RAVE recently, check out the Technical Updates section of our blog.

As always, if you need any support with RaveBuild, we encourage you to reach out to us at support@ravebuild.co.nz or call us at (NZ) 07-210-2228 or (AUS)1800-179-163

 

Isaac Ludlow Series Part 9: Recruitment tips to ensure a successful hire

Are you looking to grow your team? Finding it hard to recruit the right people? Are your recruitment ads getting the right people to attend interviews?

With the construction industry at the moment, you need to advertise differently than when there was plenty of staff available.

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Traditionally you might have marketed with a list of what you were looking for in the right team member. During a skilled labour shortage, your ads need to change, so that you are promoting the benefits of working with your business. Think of it as selling the role to prospects.

Having a strong work culture will be key for you when attracting the candidates you’re after.  

The best people often aren’t just looking for good wages, but a workplace culture they will love to be a part of.  Many tradespeople have worked in an environment they don’t like or are working in one they don’t like right now. Because of this, They’re not just looking for good pay, but a workplace culture where they will look forward to going to work and that suits their lifestyle.

Knowing this, ask yourself: What are the benefits in your business and how can you promote them in your recruitment ads?
Your ad might start out something like this:

PROJECT MANAGER WANTED

… People with Passion, People with Heart…

Have you been looking for a professional position, in a professional business, doing professional work in a professional way?

Have you been looking for a position in which you’ll produce stunning results for the people you come into contact with? Are you interested in growing, expanding your knowledge, and increasing your influence?

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Once you’ve got to the interview stage, remember, always hire on attitude.

In many cases skills are essential, but most skills can be taught, and attitude is key. Too often people get hired based on skill but end up getting fired because of their attitude.

Isaac Ludlow

Business Coach
ActionCOACH 
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302

 

Are you interested in finding out more about how the ActionCOACH recruitment system works?  It has proven to get excellent results worldwide, time and time again. Contact Isaac at the details above for further information.

Update: Create Clients and Site/Build templates for customised exports

Within RaveBuild’s Client and Site/Build tabs, is the ability to export your information into CSV files with customised selections. Now, RAVE users can easily save their report criteria as a template for future export.

This means that you only have to enter the combination of search fields that you wish to export once, as they can all be retrieved in future via the load template feature.

For a step-by-step breakdown of how to use this new RAVE feature, continue reading below.


Custom exports in the Clients Tab

From your RaveBuild dashboard, simply select the Clients tab, then filter your clients by “Custom”. 

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Set your custom export criteria, on the next page, choosing from the dropdown fields provided.

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Once you are happy with your search criteria, give your template a name and click “Save Template”.

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Your saved template is now available for future use – just select the right template and click “Load template”.  To continue with your export now, click “Export as csv”.

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Custom exports in the Site/Build Tab

From your RaveBuild dashboard, simply select the Site/Build tab, then “Custom Export”.

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Like previously for the Clients tab, set your custom export criteria, on the next page, choosing from the dropdown fields provided.

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Once again, when you are happy with your search criteria, give your template a name and click “Save Template”.

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Your saved template is now available for future use – just select the right template and click “Load Template”.  To continue with your export now, click “Export as csv”.

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Template names can be edited and/or templates deleted from the templates section of either the Clients or Site/Build tabs. This feature allows for organisation within the template list, for even quicker processing when completing custom exports.

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For a complete view of all the technical updates and tweaks that have been made to RAVE recently, check out the Technical Updates section of our blog.

As always, if you need any support with RaveBuild, we encourage you to reach out to us at support@ravebuild.co.nz or call us at (NZ) 07-210-2228 or (AUS)1800-179-163

Isaac Ludlow Series Part 7 : Investing in knowledge to guarantee a successful year

So, you’ve got a dream of how you’d like your business to look and maybe you have some goals but what is the main thing that will guarantee you the results?

Do you know what you need to do in order to guarantee you achieve your desired business success in 2019?

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People have lots of different ideas about what to invest in, but I have found there is only one thing that will guarantee you a good return. The only way to guarantee a better return is investing in knowledge, if you do it well it will provide a return for multiple generations.  

I’m not saying you won’t have to put in some hard work, but as you get better at understanding money it gets easier, and as you get better at understanding business it gets easier.

Let me ask a question – What is your goal for this year?  Whatever your goal is, maybe to double your business, think about what books you need to read, what seminars or courses do you need to take, what mentor or coach do you need to talk to, what systems do you need to put in place, to get you from where you are now to where you want to be?

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If you knew already knew what to do, you would be where you want to be. It’s a knowledge gap. Going to seminars, getting mentors or coaches, reading books, listening to audiobooks or podcasts, investing in some proven business systems (or learning how to better use the systems you already have) are some of the best ways to learn.

It takes some effort – there is a level of investment in gaining knowledge. Whatever your goals are, knowledge is the foundation for getting a massive return.

The late Business Guru Jim Rohn always said that if you want to get wealthy read a book a week. Knowledge is the key, it’s the number one investment, the best way to get lifelong success. Work out where you are now, decide what you want to achieve, then go and learn how best to do it.

You can’t get there as you are today, you need to learn more and take actions to grow into your goals.

When you try something new – before you have learnt how to do it, it’s natural to have self-doubt. But as a learner, you can achieve anything you want. Read the books, go to the seminars, do the learning, get a coach, put in the systems – whatever you need to do to get the knowledge and skills to achieve your goals.

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Isaac Ludlow

Business Coach
ActionCOACH 
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302

In the next article, you’ll get some more awesome strategies as Isaac shares the key processes that business coaches use with their clients to build better businesses.

To book in a free 2019 strategy session – or even get a book recommendation on how to solve your business issues, contact Isaac directly at Isaacludlow@actioncoach.com

 

Tips For Getting Over The Holidays And Getting Back Into Work

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Christmas is over and the new year has begun, but the sun is still out and people are still on the beaches enjoying summer. The rest of us have to get back into work, if you are anything like me, coming back can take some re-adjusting. The first week back can be hectic, here are some back to work tips to help you get back into your groove. Continue reading “Tips For Getting Over The Holidays And Getting Back Into Work”