Update: RaveBuild now tracks document’s expiry dates to keep you ahead of the game!

Amongst recent updates made by the RAVE development team is a simple yet significant addition to the Contractors Tab. This addition is the inclusion of Contractor’s documents expiry date, which can now be found beside the LBP number in the Contractor’s details.

LBP DOC SSHOTThe update means branch users can now track the expiry date of documents uploaded by contractors. RAVE already gives users a comprehensive view of all things within their project,  which is only strengthened by this update. 

Plus, RAVE now alerts you of the expiry of contractor files by adding an alert flag next to the contractor’s name i.e. expiry of their LBP, their health and safety policy, their insurance policy and any other documentation you require that has an expiry date. The expiry date is displayed in red, making sure all users are aware of these important details, allowing all to action any changes or adjustments that need to be made.

To ensure that contractors and suppliers are aware of the document expiry update, an “Expiry date” field has been added to the contractor’s login, for them to complete when files are uploaded.


For a complete view of all the technical updates and tweaks that have been made to RAVE recently, check out the Technical Updates section of our blog. 

As always, if you need any support with RaveBuild, we encourage you to reach out to us at support@ravebuild.co.nz or call us at (NZ) 07-210-2228 or (AUS)1800-179-163

Isaac Ludlow Series Part 6: The keys to a winning team

Do you ever wish your team functioned like the All Blacks, but in reality it feels more like running a childcare centre for grownups?

A business owner I was chatting to last week described their workplace like that. This paints a terrible picture, but if you’ve been in charge of a team, chances are you’ll know exactly what we’re talking about.

thumbsupWhat do you think it’s costing your business when your team isn’t as productive as their capabilities suggest they should be?

Today we are going to have a look at the keys to a winning team. Building a good strong team, whether it’s a sports team or in business is pretty simple and there are six fundamental keys you need to have in place as you build the team.

To get your team looking less like a madhouse and more like the All Blacks, let’s start at the top.

1. Strong leadership

stevejobsThe first key is to have strong leadership. And take note, it’s not just any kind of leadership, it’s strong leadership. Too often management is done well, but strong leadership is really a game changer. As a strong leader, you must know where you’re going, be able to articulate this clearly and with a passion so that others are engaged in the idea and inspired. You need to have confidence and determination to hold firm to strong principles even when the going gets tough. The strength of the leader is of vital importance to make sure that the team wins. 

2. Common goal

Any team coming together needs to have a common goal that pulls them all in the same direction. This must be a common goal that everybody knows and that everyone can relate to. It shouldn’t just be to make a million dollars for the company – there must be a benefit in it for everybody. Imagine everyone is silently asking: “What’s in it for me?”.  

commongoalbridgeAs a quick check, do you think if you asked everyone in your business to tell you what the common goal is, that they would all be able to tell you without hesitation? And if so, are they excited about it.

3. Rules of the game

fieldimageAs leaders, we need to have the rules of the game really clear –  written down and upfront. If you have unwritten rules and leave people to work them out themselves – they’re going to step on people’s toes and possibly go over the lines at times. On top of that, they have to learn things the hard way, and the reality is, that doesn’t make it a good experience for anyone. This applies to people new to your team as well as those that are already in the company. The set of rules needs to be in writing so that there’s no scope for misunderstandings.

4. Action plan

actionplanWho does what by when?  We’ve got to know who’s doing what job, when it will be completed and how it’s going to be done. Too often there is a plan, but it’s not an action plan, meaning that it doesn’t say who’s doing what by when.  Every company that works with a coach will be making a plan every 90 days.

Having an action plan makes a team far easier to manage and lead, and not only that, it gives the team members the opportunity to do their best job. This is because they know what they’re doing, how they’re doing it and when they need to get it done.

5. Support risk taking

tightropeIf team members aren’t making mistakes, then they’re not trying anything new. The fact is that to grow a company, you have to try new things. You need to support your team members to try things they haven’t done before. When something goes wrong… and it will, you need to say “well done for trying!”. Ensure that the lesson is learnt, and that next time the right actions will be taken. Make certain that you are supporting your team when they try new things, supporting them when they take risks – that doesn’t mean to be crazy about it, but be reasonable about making sure they are trying new things.

6. 100% Involvement and Inclusion

handsinIf you want a winning team, you need to have 100% of the people involved and participating in what’s going on. Get everyone feeling involved, and ensure that there’s a culture where team members feel valued, feel listened to, and feel they can make a difference. Too often there are some people working hard, some doing some of the work, and some slowing others down. It’s like a rowing team , if everyone isn’t strongly rowing in the same direction, then they’re slowing everyone else down. It’s the job of the leader and manager to include everybody. It’s the job of the team member to involve themselves in all situations.  

To sum it up:

Make sure team members:

  • Are involved and including themselves.
  • Are supported when they step out of their comfort zone and try something new.
  • Have an action plan to follow.
  • Know the rules of the game.
  • Have a meaningful goal.
  • Are led by a strong decisive leader to take them to the position where the company needs to go.

teamThe keys to a winning team are simple, but they’re not easy. You’ve got to work very hard to get these things in place. Leadership comes with time, experience and learning and you’re going to have to grow in it to build a good team.

Extra for experts:

The Five Dysfunctions of a Team book is highly recommended reading.

You can find it here at:  https://www.bookdepository.com/Five-Dysfunctions-Team-Patrick-M-Lencioni/9780787960759

Isaac Ludlow

Business Coach
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302

If having a successful team is important to you then please get in touch with Isaac at isaacludlow@actioncoach.com or 027 548 3302 who can work with you to achieve your goals.

RELEASE – 19th December 2018

RAVE Contractor Help Guide

  • Contractors now have a self guide (available from the desktop version of RAVE) which helps them to better understand various areas of RAVE.  Includes updating their password, uploading files, viewing their schedule tasks and more. The help guide will activate next time they log into RAVE on their desktop.

Secondary accounts contact in RAVE

  • It is now possible to add secondary email address as accounts person so that all updates related to stage claims (requests/amends/deletes) are sent to the primary and secondary accounts people.

Move and copy files between file groups

  • It is now possible for branch users and contractors to move or copy files between other folders within a project that they have access to.

“Date” renamed to “Task date” in stage claims

  • The “Date” column in the stage claims tab has been renamed “Task date” to avoid confusion when applying a date range filter.

Show latest files at the top

  • Files under each folder will be displayed (sorted) with the latest files showing at the top – making it easier to track all of latest uploaded files.

Update: New changes to Stage Claims within RaveBuild

Whilst requesting and submitting payments for Stage Claims recently, you may have noticed a few small changes within RAVE. These changes have been implemented as part of an aesthetically pleasing update where we have seen the “Edit” button replaced by a pencil icon, and the delete button has been replaced with a red “X”. These simple changes have been made to ensure your navigation throughout RAVE is as smooth and easy as possible.

These visual changes have been accompanied by a few others too. After requesting a stage claim payment in the Stage Claims tab of your Project, within the Site/Build section, the stage is now marked as “Due”, instead of “Paid”. This change removes any chance of confusion for you when navigating RAVE, as we all know invoices aren’t paid immediately after request!


In a similar change that keeps RAVE more in line with the different accounts systems used, the “Paid Invoice” pop up has been renamed to “Invoice payment” and the “Stage Claim paid Invoice” pop up now displays as “Stage Claim Invoice payment”.InvoicePayment

RAVE now gives you the ability to issue receipts. Once a stage claim is submitted as “Paid”, a PDF receipt is generated in both the branch and client login. This is accessible from the stage claims tab and is found by clicking on the Adobe Reader icon.

It’s worth noting that while all of the project and branch details displayed on both the Invoice preview and the Receipts will be pulled straight from the details loaded into Rave, the GST number on the receipt will only display if you have added your branch’s GST number into your RAVE profile. This can be completed by heading to your profile and entering your GST number in the “Settings” Tab.

For a complete view of all the technical updates and tweaks that have been made to RAVE recently, check out the Technical Updates section of our blog.

As always, if you need any support with RaveBuild, we encourage you to reach out to us at support@ravebuild.co.nz or call us at (NZ) 07-210-2228 or (AUS)1800-179-163

Isaac Ludlow Series Part 5: Personality types within your team

Hey guys, just wanted to have a bit of a chat today about the different personality types out there, and how understanding the basics of them can really benefit your team.

Some people are naturally well organised, some people are awesome at connecting with people, some people are insanely good at getting things done quickly and some are very loyal and consistent day in and day out.

People with different personality types need different things from their team in order to help them feel good and to want to perform well. The reality is, if you want to grow your business, you’ll need to build a strong team. When you know what people need in order to perform, it means that you can help them succeed.

It also helps you to understand and predict what areas they will work well in and what areas they will struggle in. When you start to understand personality types, you will have the tools you need to see how your people work and put them in roles that help them be happy and perform well.  You will also better understand how to address issues when things aren’t going well and get your team on track and staying productive.


So, where do you start?

If seeing your team functioning well is important to you, then I’d like to suggest a couple of options for you to see the results you’re after.

  1. Firstly, click on this link for a free download of more detailed descriptions of the personality types. It describes how each personality type is likely to behave: under pressure, as an employee, in general interaction, and as a business owner. The model also describes how to sell to each personality type and what things they can work on to help them succeed.
  2. Following on from this, If you would like some individual help for your team or a comprehensive report for each person on your team then get in touch with me directly so I can arrange that for you.

Here is a reminder of the DISC personality type profile. Once again, head to this link to get familiar with a more detailed description of each of these personality types.


That’s all from me this week! In the next article, you’ll get some more awesome tips for having a happy and productive team.

Isaac Ludlow

Business Coach
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302

If you have specific team issues you would like to talk directly with Isaac about then flick an email to Isaacludlow@actioncoach.com

RELEASE – 6th December 2018

Sort function link to milestone

  • Date range filter is now added which enables user to export results in desired date range.
  • Can search within few key tasks by date range.
  • By default, all key tasks are checked.

Client search update

  • User can now search with job number, lot number, project manager, client name and address by entering in global search box.
  • Can also search with the project status.

Export to CSV with search values update

  • Exports CSV with only the search values.

Stage Claim tab changes

  • Stage claim “Paid” has been renamed as “Due”.
  • “Paid Invoice” pop up has been renamed as “Invoice payment”.
  • “Stage Claim paid Invoice” has been renamed as “Stage Claim Invoice payment”.

Ability to issue receipts

  • Once a stage claim is “Paid”, a PDF receipt is generated in both branch login and client portal – if permission for the client to view stage claims has been granted.

Move checklist update

  • User can now reorder new checklists by moving them either up or down.

Update: The Build Overview feature is now even faster


Our team has given the Build Overview tool on our mobile App a welcome boost, so now you can enjoy even faster loading times. Not only does our App allow you to access your projects wherever you are, but now you can get to where you need to go even quicker!

Time on site can be as precious as anything when you have multiple projects to manage and direct, and we know how frustrating delays and hold-ups are. Because of this we strive to ensure RaveBuild moves and operates like it should, at a quick and responsive pace, whilst all changes and adjustments are updated at real time through our cloud-based system.

As part of our recent update, the Build Overview now has quicker load times thanks to some reprogramming and an adjustment to the Project Images section. Project images now load as thumbnails, until you need a better look, resulting in faster loading times and less data usage.

So, how will these updates help you and your team? 

Let’s say a project manager is on the site of one of their most important projects.  Everything seems to be tracking along nicely.  IMG_5048
Then they receive a call from the client of another build, and they need to quickly access this project’s information. With the RaveBuild smart phone or tablet App, they are able to check in on any project at any time, the Build Overview updates allows them to pull up this project’s details easily and more quickly access the build details.

Contractors also have faster access to all of the details they need – this means less downtime and less calls to the project manager for project details and schedule information.

Want to know more about the Build Overview and how it saves you time?
  • All relevant project information can be found in one place – the Build Overview. This includes the Site address, Council information, Compliance #s and more.
  • Specific information that you want contractors and suppliers to be aware of can be included in the Notes section.
  • Because the Build Overview is a feature often used by contractors and suppliers, the faster load times should further improve engagement, meaning more time-saving opportunities for you and them on each project!
  • Photo’s uploaded to the project images folder, are also displayed in the Build Overview, adding a visual element to each project.
  • The project’s schedule is just one click away, providing quick access to the current tasks and stage of your build in real time.

RaveBuild should save project managers at least 2 hours per week, per project – the improvements made to the Build Overview will help to ensure you can take full advantage of these time-savings!

As always, if you need any support with RaveBuild, we encourage you to reach out to us at support@ravebuild.co.nz or call us at (NZ) 07-210-2228 or (AUS)1800-179-163

Isaac Ludlow Series Part 4: Personality Types

Hey guys, today I wanted to have a chat about how to sell effectively to the different kinds of personalities out there. Put very simply, there are four main personalities you will be dealing with. If you speak their language well, they’re a whole lot more likely to buy from you. If you don’t, you’re going to miss out. 

The four main personality types within the DISC profile are Dominant, Influencer, Steady, and Compliant.

people laughing

Dominant personality types like action, quick decisions, and winning. They are good at getting results. When dealing with them, get straight to the point, don’t beat around the bush or mince your words…  they’ll respect you for that. They usually love a good haggle, so bargain hard and stand your ground so they can see what you’re made of.

Influencers want to be liked and connect with people and have fun. They are good at connecting with people and inspiring good ideas. Have a good laugh with them, give them lots of compliments and tell them honestly what you think is awesome about them and their life. If they like you and believe that you like them, they will be a whole lot more likely to buy from you.

The Steady people like to feel safe and secure, so they prefer to stick with what’s tried and true. They are good at being a loyal friend and helping people avoid pain in life. They are more cautious and enjoy taking their time to make decisions. They want assurance that everything will be sorted out and they will be looked after. Ask them what’s important to them and listen carefully.  Give them time and space to process their decisions. Try and tell real-life stories about why you have confidence in certain products and systems.

The high Compliance people are the details people. They’ll want to do their research, ask lots of questions, do more research, and come back with more questions. Try and provide the facts about why you have confidence in certain products and systems.

Understanding these four personality types is essential for your selling skills. Below is the DISC Profile which outlines the common attributes associated with the four main personality types.


By the way, it’s also incredibly helpful to understand personality types when working with your team and getting every player on the team functioning well.

Next article we will have a look into team skills, and how to get your team performing based on their personality and strengths.

Extra for experts:

Screen Shot 2018-11-27 at 12.17.29 PMCheck out this TED Talk for some more insight into personality and the role it plays in business. You’ll recognise the Dominant is referred to as Fiery Red, the Influencer is referred to as Sunshine Yellow, the Steady is referred to as the Earth Green and the Compliant personality is referred to as the Cool Blue.

Isaac Ludlow

Business Coach
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302

RELEASE – 22nd November 2018

Client search update

  • User can now search clients with client St Address, Suburb or City in Client global search box.

PDF header update

The following information is now displayed on the PDF header when Schedule, Checklist, Project People and Stage claim PDF’s are printed:

  • Project Number
  • Client Name
  • Site Address
  • Project Manager, Phone number & Email
  • Site Manager & Phone number (show only if site manager allocated)
  • Lot #
  • DP #
  • Consent #
  • Contract name

Checkbox to update multiple stage claims

  • Multiple stage claims can now be requested and paid from the Stage claim tab.

Stage claim template update

  • The stage claim template can now be set at a branch level. This will override the company level stage claim template.

Faster load time for the project overview page

  • Photo’s now loading as thumbnails on the project overview page resulting in faster load times and reduced data usage. This was outlined further in a recent blog.

Isaac Ludlow Series Part 3: Sales, Trust and Customer Rapport

Screenshot (103)

Hey guys,

Are you wanting more quality customers? Here’s a tip to get more prospects to like and trust you – because, at the end of the day, people buy from people they like and trust.

To get them to like you – Well let’s be honest, if you haven’t worked out how to get people to like you and you’re in a business selling your services to people, you’re in trouble.


Basically, getting people to like you is about liking yourself first and being confident in who you are, appreciating who they are and building some rapport – having common interests and having a few laughs.

Now let’s have a chat about building trust.
One of the quickest ways to build trust is by asking questions that find out what’s really important to them. This might sound pretty weird if you’re not used to doing this, but trust me, it works like magic and it will boost your sales. Let me explain.

Let’s say, for example, you’re chatting to a growing family and their house is pretty small, so they’re interested in extending it. They’re keen to build, but they’ve heard a few construction horror stories and they are nervous about cost overruns and bad communication.

You might be the best builder in the world and have the proof, but if you don’t address these concerns then it’s fairly likely that they will still be hesitant to buy from you. Here are some examples of a few questions that will go a long way towards building customer trust:


  • Start by asking: Just so I can help you best, is it ok if I ask you a few questions?
  • What’s frustrating you about your current situation?
  • What ideas have you had so far?
  • How important is it to you that you know the total costs of the job before we start?
  • How important is it to you that the team is warm and friendly?
  • How important is it to you that the team leaves the site tidy?
  • How important is it to you that you’re kept up to date with how things are going throughout the whole project and there is one person that you can call with any questions?
  • What else is important to you when you’re choosing which building company to work with?

Those kinds of questions find out the person’s values and expectations and this will go a long way to building trust.

Now here’s the icing on the cake…cakephoto
Once you’ve finished your questions, finish with a statement like this:
“Just to clarify that I’ve heard you correctly; it sounds like you’re frustrated with the lack of space in your current home and you want a house that feels spacious and everyone has their own room. You want to know all the costs up front before we start, you want to feel respected and have good communication throughout the project and you want one key person to talk to that will keep you updated and answer any questions you have. Have I heard you correctly?”.

If they say yes to that question, then you’ll probably see them physically relax and their level of trust for you will go through the roof.

When you walk out the door, they will probably say to each other something like: “I feel like that guy really gets us”.

Make sure you take action and implement these proven business tips.

If you’re stuck for some good questions to ask or want to chat about how to improve this area of your sales process then please flick through a quick email to isaacludlow@actioncoach.com

Coming up in the next edition, we’ll have a chat about how to recognise the four main types of personalities to help you understand both your behaviour and that of others, as well as some tips on how to sell to and work with each of them.

Isaac Ludlow

Business Coach
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302