Isaac Ludlow Series Part 8: The 3 essentials when it comes to your key people


If you are someone who wants to succeed in the area of business, then your environment – the key people around you, will have the biggest influence. To put it really simply, there are three top things you will need from your key people that will help you succeed in your business.


The key people that you have around you is completely your choice. You can choose at any time. It may take some work to make the choice, but it is your choice.

Here are the top three things you will need from your key people:
  • An outside set of eyes

This is someone you can talk to about the everyday issues in your business, who will help you find solutions from an outside perspective. This means you won’t get stuck on the same problems or procrastinate when you’re not sure what to do.

  • Someone to show you the strategies, tools and systems

This is someone who knows what it takes to run a successful business and will take the time to teach you the strategies, tools, and systems as well as show you how to use them. As a RaveBuild user, you have invested your time to learn how it works and how to get the most out of it. Now that you’ve done that, I’m sure you’re stoked that you have.

  • Someone to make sure you set goals and achieve them

This is someone who will make sure you know what action you need to take and will follow up to make sure you do it. The goals need to be based around the things you need to invest in to create the future business you desire, not just the day to day tasks of running your business.

Do you already have people like this in your life who provide you with these three essential things? If you do you’re very fortunate. If you don’t, then you’ll need to choose whether you’ll settle for business as it is, or lift your game and create the kind of business you do want.  

What level are you playing at? Are you an amateur or a professional?

Now you have a choice. Do you have the people in your life to give you the objective eyes, the business learning, and the accountability to move you forward already, or will you need to invest time, energy and maybe even money to get those kind of people around you?  

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Are you willing to take the steps to get the people around you that you want? In my construction business, over several years I spent over $50,000 on paying to spend time with the right people who gave me the objective eyes, business learning and accountability to achieve my goals. It seemed like a lot to invest at the time, but the increased income and the increased value of the business over time gave me a return of over four times the money I invested.

You know what, the increased income was one of the least important outcomes. Most importantly, it gave me more confidence, more time with the family and more opportunities to spend my time doing the things I enjoyed the most.

If you’re looking for more time, money, and freedom to do the things you love, take the steps required to get the right people in your life.

Isaac Ludlow

Business Coach
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302


If you’d like to hear how Isaac achieved these kinds of results in his construction business or have him do a free assessment and plan with you, then get in touch using the details above and he’ll show you how.

RELEASE – 5th February 2019

New Custom Sales Report 

There are 2 new sales report tabs (Sales Overview and Invoice Overview) available to branch owners via Sales Reports in their User Profile dropdown menu

  • The Sales Overview report, is an opportunity cascade report with date range picker.  This report displays all the client projects that have had updated opportunities in the selected date range.
  • The Invoice Overview report, is an invoice report with date range picker.  This report is project-based and displays the total raised and paid amounts in the selected date range.
  • By default, the current month’s results are displayed on both reports.
  • A search box is also available, allowing the user to narrow down search results by filtering by sales person. These results are able to be printed, or exported to csv files.

Add filter for project status

  • New tab “Maintenance” is added under Site/Build
  • This tab lists all tasks from a “Maintenance”, “Post Handover” and “Post Hand over” milestones in a build with status “Maintenance”.


Update: Custom reporting with new Sales and Invoice Overviews

Amongst recent updates and tweaks, our team have added two brand new report tabs for branch owners to access. These tabs contain reports on sales and invoices that can be viewed according to date range, making it easier than ever to track opportunities and payments within RAVE.

Both custom reports can be printed and/or exported to csv files. This means you can view your reports anywhere, in digital and printed form – very handy for meetings and presentations!


Sales Overview

The Sales Overview report, displays all client projects that have had opportunities updated in a selected date range. Now, you can receive a customised report of sales activity in just a few clicks.

Simply select the Sales Overview tab, and set your start and finish dates to display your results – you can then “Print” or “Export” as required.


Invoice Overview

The Invoice Overview report, focuses on a project-based view of raised invoices and payments received in a selected date range – keeping you in the loop with what’s going on.

Again, simply select the Invoice Overview tab, and set your start and finish dates to display your results. You can utilise the search box to drill down your results by sales person, and then “Print” or “Export” as required.


For a complete view of all the technical updates and tweaks that have been made to RAVE recently, check out the Technical Updates section of our blog. 

As always, if you need any support with RaveBuild, we encourage you to reach out to us at or call us at (NZ) 07-210-2228 or (AUS)1800-179-163

Isaac Ludlow Series Part 7 : Investing in knowledge to guarantee a successful year

So, you’ve got a dream of how you’d like your business to look and maybe you have some goals but what is the main thing that will guarantee you the results?

Do you know what you need to do in order to guarantee you achieve your desired business success in 2019?

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People have lots of different ideas about what to invest in, but I have found there is only one thing that will guarantee you a good return. The only way to guarantee a better return is investing in knowledge, if you do it well it will provide a return for multiple generations.  

I’m not saying you won’t have to put in some hard work, but as you get better at understanding money it gets easier, and as you get better at understanding business it gets easier.

Let me ask a question – What is your goal for this year?  Whatever your goal is, maybe to double your business, think about what books you need to read, what seminars or courses do you need to take, what mentor or coach do you need to talk to, what systems do you need to put in place, to get you from where you are now to where you want to be?

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If you knew already knew what to do, you would be where you want to be. It’s a knowledge gap. Going to seminars, getting mentors or coaches, reading books, listening to audiobooks or podcasts, investing in some proven business systems (or learning how to better use the systems you already have) are some of the best ways to learn.

It takes some effort – there is a level of investment in gaining knowledge. Whatever your goals are, knowledge is the foundation for getting a massive return.

The late Business Guru Jim Rohn always said that if you want to get wealthy read a book a week. Knowledge is the key, it’s the number one investment, the best way to get lifelong success. Work out where you are now, decide what you want to achieve, then go and learn how best to do it.

You can’t get there as you are today, you need to learn more and take actions to grow into your goals.

When you try something new – before you have learnt how to do it, it’s natural to have self-doubt. But as a learner, you can achieve anything you want. Read the books, go to the seminars, do the learning, get a coach, put in the systems – whatever you need to do to get the knowledge and skills to achieve your goals.

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Isaac Ludlow

Business Coach
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302

In the next article, you’ll get some more awesome strategies as Isaac shares the key processes that business coaches use with their clients to build better businesses.

To book in a free 2019 strategy session – or even get a book recommendation on how to solve your business issues, contact Isaac directly at


RELEASE – 29th January 2019

Login time-out fix on desktop and mobile browsers

Users NOW have more control over our automatic log out security feature

  • When users log in and select “Remember me”,  they will remain logged in for up to 4 weeks
  • When users log in without selecting “Remember me”, they will remain logged in for the normal time (~2 hrs).

Send notifications to the client and additional client contacts

  • Prior to this update,  only the client who is assigned to a task would receive notifications for the task and schedule changes.  Now. whenever a task (that is assigned to the client) is updated, you have the option to include the additional contacts related to the client to also receive email notifications.
  • Branch users can set notifications for additional contacts by editing the client profile, setting “Get Notified” to Yes for each additional contact.

RELEASE – 15th January 2019

LBP document expiry date

Branch users can now track the expiry date of the LBP documents uploaded by the contractors. 

  • A flag will be displayed on the contractor’s list page alerting user that one or more contractor files have expired. The expiry date is displayed in red.
  • The LBP expiry date column has been added to the contractor’s list page. 
  • An “Expiry date” field has been added for contractors to update when uploading files.

Grey out “Other items” once a stage claim is loaded

  • Once a stage claim template is loaded to a project, the “Other items” option is locked down – users would then use variations to load any other costs.

Display best match results at the top

  • The search ranking & relevancy of search results in the site/builds list page has been greatly improved. Best match results will now appear at the top of the page.

Design improvements on the key tasks page

  • Design updates have been made to the key tasks table.

Update: RaveBuild now tracks document’s expiry dates to keep you ahead of the game!

Amongst recent updates made by the RAVE development team is a simple yet significant addition to the Contractors Tab. This addition is the inclusion of Contractor’s documents expiry date, which can now be found beside the LBP number in the Contractor’s details.

LBP DOC SSHOTThe update means branch users can now track the expiry date of documents uploaded by contractors. RAVE already gives users a comprehensive view of all things within their project,  which is only strengthened by this update. 

Plus, RAVE now alerts you of the expiry of contractor files by adding an alert flag next to the contractor’s name i.e. expiry of their LBP, their health and safety policy, their insurance policy and any other documentation you require that has an expiry date. The expiry date is displayed in red, making sure all users are aware of these important details, allowing all to action any changes or adjustments that need to be made.

To ensure that contractors and suppliers are aware of the document expiry update, an “Expiry date” field has been added to the contractor’s login, for them to complete when files are uploaded.


For a complete view of all the technical updates and tweaks that have been made to RAVE recently, check out the Technical Updates section of our blog. 

As always, if you need any support with RaveBuild, we encourage you to reach out to us at or call us at (NZ) 07-210-2228 or (AUS)1800-179-163

Isaac Ludlow Series Part 6: The keys to a winning team

Do you ever wish your team functioned like the All Blacks, but in reality it feels more like running a childcare centre for grownups?

A business owner I was chatting to last week described their workplace like that. This paints a terrible picture, but if you’ve been in charge of a team, chances are you’ll know exactly what we’re talking about.

thumbsupWhat do you think it’s costing your business when your team isn’t as productive as their capabilities suggest they should be?

Today we are going to have a look at the keys to a winning team. Building a good strong team, whether it’s a sports team or in business is pretty simple and there are six fundamental keys you need to have in place as you build the team.

To get your team looking less like a madhouse and more like the All Blacks, let’s start at the top.

1. Strong leadership

stevejobsThe first key is to have strong leadership. And take note, it’s not just any kind of leadership, it’s strong leadership. Too often management is done well, but strong leadership is really a game changer. As a strong leader, you must know where you’re going, be able to articulate this clearly and with a passion so that others are engaged in the idea and inspired. You need to have confidence and determination to hold firm to strong principles even when the going gets tough. The strength of the leader is of vital importance to make sure that the team wins. 

2. Common goal

Any team coming together needs to have a common goal that pulls them all in the same direction. This must be a common goal that everybody knows and that everyone can relate to. It shouldn’t just be to make a million dollars for the company – there must be a benefit in it for everybody. Imagine everyone is silently asking: “What’s in it for me?”.  

commongoalbridgeAs a quick check, do you think if you asked everyone in your business to tell you what the common goal is, that they would all be able to tell you without hesitation? And if so, are they excited about it.

3. Rules of the game

fieldimageAs leaders, we need to have the rules of the game really clear –  written down and upfront. If you have unwritten rules and leave people to work them out themselves – they’re going to step on people’s toes and possibly go over the lines at times. On top of that, they have to learn things the hard way, and the reality is, that doesn’t make it a good experience for anyone. This applies to people new to your team as well as those that are already in the company. The set of rules needs to be in writing so that there’s no scope for misunderstandings.

4. Action plan

actionplanWho does what by when?  We’ve got to know who’s doing what job, when it will be completed and how it’s going to be done. Too often there is a plan, but it’s not an action plan, meaning that it doesn’t say who’s doing what by when.  Every company that works with a coach will be making a plan every 90 days.

Having an action plan makes a team far easier to manage and lead, and not only that, it gives the team members the opportunity to do their best job. This is because they know what they’re doing, how they’re doing it and when they need to get it done.

5. Support risk taking

tightropeIf team members aren’t making mistakes, then they’re not trying anything new. The fact is that to grow a company, you have to try new things. You need to support your team members to try things they haven’t done before. When something goes wrong… and it will, you need to say “well done for trying!”. Ensure that the lesson is learnt, and that next time the right actions will be taken. Make certain that you are supporting your team when they try new things, supporting them when they take risks – that doesn’t mean to be crazy about it, but be reasonable about making sure they are trying new things.

6. 100% Involvement and Inclusion

handsinIf you want a winning team, you need to have 100% of the people involved and participating in what’s going on. Get everyone feeling involved, and ensure that there’s a culture where team members feel valued, feel listened to, and feel they can make a difference. Too often there are some people working hard, some doing some of the work, and some slowing others down. It’s like a rowing team , if everyone isn’t strongly rowing in the same direction, then they’re slowing everyone else down. It’s the job of the leader and manager to include everybody. It’s the job of the team member to involve themselves in all situations.  

To sum it up:

Make sure team members:

  • Are involved and including themselves.
  • Are supported when they step out of their comfort zone and try something new.
  • Have an action plan to follow.
  • Know the rules of the game.
  • Have a meaningful goal.
  • Are led by a strong decisive leader to take them to the position where the company needs to go.

teamThe keys to a winning team are simple, but they’re not easy. You’ve got to work very hard to get these things in place. Leadership comes with time, experience and learning and you’re going to have to grow in it to build a good team.

Extra for experts:

The Five Dysfunctions of a Team book is highly recommended reading.

You can find it here at:

Isaac Ludlow

Business Coach
The World’s #1 Business Coaching Firm
Hamilton, New Zealand
Mobile: +64 27 548 3302

If having a successful team is important to you then please get in touch with Isaac at or 027 548 3302 who can work with you to achieve your goals.

RELEASE – 19th December 2018

RAVE Contractor Help Guide

  • Contractors now have a self guide (available from the desktop version of RAVE) which helps them to better understand various areas of RAVE.  Includes updating their password, uploading files, viewing their schedule tasks and more. The help guide will activate next time they log into RAVE on their desktop.

Secondary accounts contact in RAVE

  • It is now possible to add secondary email address as accounts person so that all updates related to stage claims (requests/amends/deletes) are sent to the primary and secondary accounts people.

Move and copy files between file groups

  • It is now possible for branch users and contractors to move or copy files between other folders within a project that they have access to.

“Date” renamed to “Task date” in stage claims

  • The “Date” column in the stage claims tab has been renamed “Task date” to avoid confusion when applying a date range filter.

Show latest files at the top

  • Files under each folder will be displayed (sorted) with the latest files showing at the top – making it easier to track all of latest uploaded files.

Update: New changes to Stage Claims within RaveBuild

Whilst requesting and submitting payments for Stage Claims recently, you may have noticed a few small changes within RAVE. These changes have been implemented as part of an aesthetically pleasing update where we have seen the “Edit” button replaced by a pencil icon, and the delete button has been replaced with a red “X”. These simple changes have been made to ensure your navigation throughout RAVE is as smooth and easy as possible.

These visual changes have been accompanied by a few others too. After requesting a stage claim payment in the Stage Claims tab of your Project, within the Site/Build section, the stage is now marked as “Due”, instead of “Paid”. This change removes any chance of confusion for you when navigating RAVE, as we all know invoices aren’t paid immediately after request!


In a similar change that keeps RAVE more in line with the different accounts systems used, the “Paid Invoice” pop up has been renamed to “Invoice payment” and the “Stage Claim paid Invoice” pop up now displays as “Stage Claim Invoice payment”.InvoicePayment

RAVE now gives you the ability to issue receipts. Once a stage claim is submitted as “Paid”, a PDF receipt is generated in both the branch and client login. This is accessible from the stage claims tab and is found by clicking on the Adobe Reader icon.

It’s worth noting that while all of the project and branch details displayed on both the Invoice preview and the Receipts will be pulled straight from the details loaded into Rave, the GST number on the receipt will only display if you have added your branch’s GST number into your RAVE profile. This can be completed by heading to your profile and entering your GST number in the “Settings” Tab.

For a complete view of all the technical updates and tweaks that have been made to RAVE recently, check out the Technical Updates section of our blog.

As always, if you need any support with RaveBuild, we encourage you to reach out to us at or call us at (NZ) 07-210-2228 or (AUS)1800-179-163